- o3ozone RETURN
Policy & Agreement for Ozone Generators
- All ozone generators unless otherwise
indicated may be returned for a refund within the following time frame:
Commercial Ozone Generators:
15 days from the original invoice date.
A return authorization number is required
for all returns. A restocking fee may apply. These terms apply to all
refunds. All products are shipped with a repair/replacement warranty
period. Customers must inform
info@o3ozone.com of any order discrepancy within 7 days from the
invoice date so that we may investigate and resolve the situation
accordingly. If damage were to occur in shipping, please call so we may try to remedy the problem
quickly.
Your experience returning your purchase will be
smooth and easy. Please email at
info@o3ozone.com
for instructions and RMA number. The reason for return must be
included in your email to us. Feel free to call us at 330-497-6900
for questions you may have about returning an item.
We have very few returns and will ask why you are returning the item simply
so we can attempt to solve the problem for our present and future customers.
- Refunds are limited to the purchase
price of the items, any and all shipping or other charges are the
responsibility of the customer.
- All items being returned must be in
like new condition. If the item being returned has been damaged, abused,
or used excessively there will be a charge for that damage, use, or
abuse. If the damage is not repairable the return policy is void.
- Any item being returned must be in the
original packaging otherwise a packaging fee and/or higher shipping
charges may apply.
- If you purchased an item with free
shipping (shipping included or discounted shipping), the actual cost of the shipping will be deducted
from the refund.
- a fee of 20% of the amount paid, $35.00 minimum
will be deducted.
The fee is required as returns are sold at a
discounted price. o3ozone reserves the right to charge a rental fee
if it is determined the product was used excessively or in place
of a rental.
- If the unit has been used in a highly
contaminated biologically unsafe environment, the return cannot be
accepted as state and local laws prevent the resale of merchandise from
such environments. Ozone is only one of the steps in the
proper remediation of biologically unsafe environments and toxic
mold remediation. Ozone will only kill residual mold and
bacteria after proper steps have been taken including removal of highly
contaminated materials. Otherwise the contamination can continue
to grow.
Exchange
Note: If an ozone generator is sold for
shock treatment purposes,
it is not possible to over-ozonate using a higher output machine. The
higher the
output, the quicker the treatment time. For this reason, we suggest emailing
us before the sale to let us help determine the
proper sized unit
for your application. Exchanges for
shock treatment
applications should be for a larger unit. If you desire occupied
air
purification, it is recommended to purchase a separate unit sized for this
purpose.
Please understand that the
policy is designed to avoid those who buy with the intension to return, like
a rental, as permanent results are often achieved with an effective shock
treatment for mold, smoke damage, or odors.
**NOTE: Some items may only be returned
for replacement or exchanged for a larger unit within 15 days only.
Agreement of the o3ozone
return policy and ozone safety
page is required for the purchase of an ozone generator. |
